Shipping Information

Shipping is confirmed with your order

The Puppy Plaza does not publish fixed shipping rates, carrier commitments, dispatch times, delivery estimates, destination coverage, or free-shipping thresholds on this website. Before an order proceeds, we will confirm the available shipping arrangement in writing for that request. The details can depend on the selected items, quantities, destination, package requirements, carrier availability, and the information needed to fulfill the order.

What to include in a request

When you contact us, include the product name or SKU, preferred option, quantity, delivery destination, and any timing question. We can then discuss whether the items appear available and what information is needed to confirm price, shipping, fulfillment timing, payment, and delivery. An email request is not an accepted order or a promise that an item can be dispatched by a particular date.

Addresses and changes

Please review the delivery details you provide before sending an order request. If a confirmed order needs a change, contact us promptly. We will let you know in writing whether the change can be accommodated. We do not promise that an address change, cancellation, reroute, or carrier intervention will be possible after processing has begun.

Delivery questions

If an order has already been discussed and you have a delivery concern, email [email protected] with the available order and carrier details. Keep any packaging, tracking information, and photos relevant to the question. The applicable next steps, including any review of a damaged, delayed, or missing delivery, are confirmed in writing for the particular order.

Related information

Review Returns & Exchanges before requesting an order, and visit Contact to begin a conversation. Retail buyers should use Wholesale; wholesale freight, packaging, minimums, lead time, and payment are also subject to written confirmation.